Posts in category: Human Behaviour

Are we anymore commuting to our workplace? No, we are Telecommuters instead…

Having a face to face communication with your co-workers has become a thing of the past since almost all of us are communicating through the small digital rectangles which feel like nothing less than confinements.  Are we anymore commuting to our workplace? No, we are Telecommuters instead. Workspaces these days are mostly occupied by Tech-savvy millennials. More people are preferring the WFH mode and an array of companies are introducing perpetual remote positions all across the globe such as Indeed, Slack, Zillow, and Github.

What should effective workplace automation look like?

Managers must have a smooth flow of communication with their teams, team leaders so that physical absence is not a bigger hindrance. The key areas to incorporate technology in the workspace must be fathomed to have enhanced productivity and satisfies a chunk of the workforce. Online interaction must have the 4 Cs – Culture, Connection, Compliance, and Clarification.

Aishwarya Kalakata from Flipkart believes that an output-based evaluation is preferred by both companies and leaders rather than a face-time-based judgment.

Quintessential tech habits to be developed by leaders :

Starting from document and data management, workplace decorum management also warrants some tech to keep track. To collaborate and communicate proficiently, leaders require tech gadgets for enhanced workspace coordination. Leaders should always think of technology before adopting tools.

A no-code development way of finding solutions is the key to empowering employees and mid-level leaders so that they can chalk out loopholes in the system and solve them on their own. Internal team dependency shall be alleviated by low code platforms and pressure on the IT team might be lessened. Goes without saying, tech has given the paradigm of cyber security a new dimension. In fact, AI and Augmented Reality have too taken much of the manual load off.

Now, leaders are equipped with additional insights and control over their workspace with the help of sentimental analysis (AI). Virtual assistants are of great help to team leaders and managers. Internet of things (IoT) is revolutionary to leverage the power of multiple work segments in a shorter frame of time.

Probable issues that leaders might face with Tech taking over :

“It is not a faith in technology, it is about putting faith in people”, – Steve Jobs ( Co-founder of Apple).

Leaders might feel like they are losing their agency over projects, or authority and power over their employees but the truth is aligning the company’s vision with the employees’ target is easier now with Tech tools. Leaders must strive to maintain a healthy tech culture at the workplace. Companies in this tech-driven era are investing more into an automated workflow, tech integration for remote and in-house employees too.

Leaders should always keep in mind that ‘ technology is the best when it brings and binds people together’.

The pace at which this newer generation is working is commendable but older industry biggies are finding it tough to cope with the gen Z pace.

Digitization is the biggest and most potent wave that has ushered in at almost every work space across the globe. Well need of the trying times perhaps. The millennials are playing a salient role since this is a tech savvy bunch of candidates getting recruited for an array of domains. Gen Z is eliciting newer ideas in terms of networking, sales, communication, promotion and workplace innovation. The pace at which this newer generation is working is commendable but older industry biggies are finding it tough to cope with the gen Z pace. A New York Times headline proclaimed that;” The 37-Year-Olds Are Afraid of the 23-Year-Olds Who Work for Them,”; and we cannot deny the very fact as well. The pseudo moral panic inside any organization is real when newer candidates are entering the workforce.

Perks of incorporating the Gen Z into the umbrella of modern workforce:

We are not unaware of the fact that this newer generation at workforce is bringing in fresher perspectives which is changing the market speculation graph. Let us dig deep and explore a few brownie points that companies might earn if they focus on onboarding of fresh college graduates. The Gen Z is also having less obfuscated ideas of diversification, inclusivity, racial and cultural integrity and gender sensitization. In fact, the millennials who have freshly graduated during this pandemic would be more empathetic towards their co-workers and the customer base as well.

• Superannuated ideas are kept at bay. Obsolete markets trends are detected well and are binned at the earliest.
• Less investment has to be incurred on the companies on technical training since the Gen Z is already tech savvy.
• A simple workplace appreciation boosts these young minds a lot at workplace. To boost their morale does not take much unlike the 45-year-old industry experts who are already saturated with accolades and are hard to please.
• The chunk of Gen Z per se is extremely value driven and ambitious too. They not only work for the financial motivation but for getting value loaded promotion at workplace along with a thirst for knowledge.
• Remote working is going to be easier with them since the Gen Z is already habituated with communicating through small rectangular digital boxes on screen.
• Since geography does not matter in the professional domain anymore, millennials are best suited to work from home owing to their ease with digital communication and modern-day gadgets.

Issues that age old infrastructures might face while sharing the workspace with millennials:

Since the Gen Z is entering the workforce in these trying times which is not socially economically prosperous, their critical thinking skill is speedy enough which might conflict with the older ideas that kept thing under a certain pace. Retention of older values, morals, practices, ideologies often face contradiction when fresh candidates take over the company framework with their spontaneity. The older people at work are more inclined towards idealistic theory of market, consumer base and so on and so forth. But on the flip side the Gen Z has been on their toes to chalk out realistic ideas.

• The older people at work at times get too bossy or authoritative but the Gen Z expects leaders and not bosses at work. Cordial, amicable professional leadership that is more about leading a team and less about instructing or commanding is what the Gen Z sphere of expectation consists of.
• The demographic pyramid is looked through the prism of ‘isms’ by the older people at work but the fresh employees and recent college graduates look beyond the brackets of societal prejudices and moral stigmas too.
• Gen Z is radically inclusive hence they strive to connect through multiple channels of truth and individuality.

The very basic difference and unease lies in the fact that the Gen Z avoids direct confrontations and they live their professional lives quite pragmatically; which is not quite lucid to stomach for the baby boomers at workplace.

Conclusion: The Gen Z at workplace always appreciates individuality keeping the spirit of team work intact and according to market and recruitment trend surveys, the millennials hate labels or being tagged; this helps them look forward into the future and avoids their career stagnation too. The Gen Z workforce is a product of mobility and they have lived in multiple realities. They are dialoguers and ‘communaholic’ people at work. The idealists at workspace find it pretty difficult to adjust since they are revolutionary and collectivist at heart. The search for undefined identity at workplace makes the Gen Z stand out and is a hard pill to swallow for many baby boomers in the professional arena. I really like things that are unisex! I think it’s absurd that stores and brands split everything into “male” and “female.” After all, fabric is genderless.—Female respondent, 22, Goiânia. These gender fluid perspectives too might cause unease to the older people in the industry.

A leader can be a boss but a boss can never be a leader! Well, goes without saying that primordial corporate authoritative structure is fossilized now.

Teamwork and group contribution are appreciated at workplaces more than being bossy over a corporate group of candidates. Leadership traits have undergone a sea change in the past few years since the pandemic has hit the global corporate infrastructure. Archaic facets of leading a team are no more incorporated or appreciated in the workspace. Professional mindsets have been broadened with a progressive and sensible outlook towards employees. When empathy is the new marketing secret sauce, empathizing with the employees and the target customer base is the very first step taken. Personal circumstances are no more divorced from professional choices and that has compelled this post-pandemic world to internalize employee issues in a better way. Archaic one-way communication has become superannuated perhaps. A cordial give-and-take method of communication is always solicited in the professional arena. Let us dig deep into some of the changed traits of leadership especially after the pandemic-ravaged world.

Excavating an array of leadership traits that have surfaced in the professional domain especially after the covid scenario:

• Baseless and irresponsible optimism is one of the archaic leadership traits that are no more entertained at workspaces.
• A lucid and firm consistency of communication is much appreciated especially when we all have fathomed how inevitable death is.
• Empower your team instead of simply assigning them professional project-based tasks.
• Keep things uncomplicated. Team members are inclined to follow leaders who keep it simple. Overcomplicating instructions don’t contribute to proper execution.
• Set your standards and involve the entire team. You should set high standards for your team. And try to get every member involved. This brings unity and teamwork into play.
• A reality check is important. Many theory-based leadership books have become obsolete since social affairs and market speculations never have aligned with consumer base and employee satisfaction in a static manner. Leaders are supposed to be practical and must be able to swallow the bitter pill.
• A team’s success is determined by the leader’s willingness to accept responsibility for failure.
• The ability to maintain hybrid work culture is a necessity.
• To be able to deal with teams working remotely is another quintessential facet for leaders in the post-pandemic work culture.
• To be tech-savvy is another potent requirement to lead teams when the geography of the employee does not matter for companies. Most of the MNCs are recruiting on a permanent work-from-home basis.

Key insights into modern-day leadership:

Be a friend first and lead the team thereafter. Lead, support, and accept the mistakes of all the members equally. Team members ought to share, report to and communicate rather than simply getting projects approved by the leader or getting permissions granted. Since the pandemic has hit almost every corner of the earth, societal currents and market fluctuations have become very volatile. Leaders used to plan and prioritize beforehand but now, last moment decisions have to be made with clarity and utter precision in the head.

“While there’s no denying the complexity of managing through a crisis, leaders can find clarity by testing every decision against touchstones that define their culture.”- Nancy Brown, CEO, American Heart Association.

Come what may, leaders ought to own up to circumstances divorced from situations perhaps. Rather than playing a blame game in this trying time, the key lesson to remember in leadership is that a leader’s attitude usually rubs off on their team members. If management refuses to accept responsibility for errors, neither will their staff, and no one advances. However, when a leader fully accepts responsibility for an issue, their team members are eager to do the same. When a leader has a positive attitude in both good and bad times, everyone becomes more efficient and optimistic. To be efficient while the demand mounts, identifying priorities and taking action on them one at a time are much-warranted leadership traits especially in this post pandemics professional scenario worldwide. Sorting priorities out for the team member has to be the leader’s priority. “The best thing we can do as leaders right now is to put humanity above the almighty dollar” – Adam Zeitsiff, President & CEO, Gold’s Gym.

Conclusion: When the workplace ecosystem gets chaotic it not only fleshes out professional hazards but also springs from a sense of disorder that disbalances the client and business relationship. A dictatorship mirrored from bosses at the workplace runs against sensibilities. Leadership roles have become quite palpable to awareness and inclusivity these days. Leaders ought to make gender-sensitized decisions as well. Flexible and adaptable leaders are much appreciated. Humility is highly expected from modern-day leaders and if they are active listeners that is an add-on. More than physical well-being emotional and mental wellbeing of all the team members are to be taken care of by the leader. A good modern-day leader has to take responsibility for the team members’ professional -spiritual-social health as well. Crisis management is everything when it comes to leading a team through a pandemic. Personal lives have been going through a pell-mell but a good leader should retain professional decorum come what may.

The very perception that one or more members in a work group are contributing less than they could do is termed as perceived loafing

Especially in corporate and business organization models, the infrastructures require efficient internal communication and that is exactly why accessing and evaluating the group productivity is important. Not all members are working with equal dedication and efficiency in the team. To judge the contribution from each end and to enhance individual activity psychological investigations lead us to unravel and discuss perceived loafing. In order to fathom how people, behave in a group and how does their performance graph fluctuates when they are with the team and without them, perceived loafing is a concept that aids this process of monitoring.

Sole psychology behind perceived loafing

The very perception that one or more members in a work group are contributing less than they could do is termed as perceived loafing. To make an estimation of reduced team effort is perceived loafing. Perceived loafing definitely does not mean that team members at a work place are actually underperforming. The sole intention is to keep a track of the productivity cycle so that no member lags behind. This helps the team supervisors to keep backup plans to meet the team goals. To examine the perceptions of team members is important to fathom team satisfaction but these perceptions might not be accurate always.

Reaction of group members to perceived loafing:

Be it any domain of work or any team in any work sphere, the members almost always are likely to not be satisfied with perceived loafing. It is inversely proportional; perceived loafing is never positively related to satisfaction with members of a team. The moment inequity is perceived in the group that has a negative effect upon team members being satisfied. It is also said that perceived loafing might have a negative impact on the real contribution by team members. This might lead to lower performances. Group members find it discouraging that they are perceived of as weak hence, that affect adversely.

Topsy-turvy consequence of perceived loafing

Perceived loafing might boost team members to boost their performances as that might compel them to prove themselves. The negative perception of a reduced productivity might enhance the team members to work at par so that the estimated perception does not come true.

Major off shoot of perceived loafing:

Instead of concentrating on the perception of people, team members often work harder for fleshing out an impression that they want others to perceive of them. Impression management is the major consequence of perceived loafing. team members often engage in impression management for defensive or assertive reasons. Team members start working on the basis of their speculation of other’s thoughts. To mold other’s perception is the sole goal of impression management.

Sectors of a corporate that are palpable to impression management and largely under perceived loafing

An array of psychological researches has been conducted to study work performances, team effort, group productivity, individual contribution parameters and their graphs and this shows that there are some certain sectors that are directly related to perceived loafing and their consequences. Performance appraisal is one of them. This regular review of an employee’s job has a lot to do with impression management. The employee is almost always conscious of his/her presence, impact, contribution and conduct in the professional domain. Impression management is a psychological facet that deals with such appraisals for performances in the work place since employees are aware of their images at the work space. In this case employees are almost always inclined towards building an identity for themselves. Impression management helps team members groom themselves to become more attractive, important a figure at the work space.

Feedback seeking is another sector at the corporate arena that is tangible to impression management. evaluation of team performance and individual efforts are premised upon the composite report of feedback seeking. Supervisor – subordinate exchange quality and the influence tactics are also related to impression management among team members.

Selection interviews are largely tangible by impression management since that deals with assumptions, evaluation, perception and its interpretation as well.

The recent status of research in the field of perceived loafing and impression management:

Impression management being a major offshoot of perceived loafing warrants more and wide spread serious psychological investigation. This arena needs to be examined more since corporate work spaces are expanding with urbanization and globalization. Global work force requires more technical and psychological transparency. The corporate work spaces are becoming more organized and formal yet very less focus has been put on study of impression management among employees be it long term employment or freshers.

Perceived loafing also results to defensive impression management

This mostly indicates that group members are not performing well. A certain sort of stubbornness is inculcated in the team members that hinders them from working with their full potential. They cannot digest the very fact that their efforts are underestimated and the perception of others is not going in their favor.

Conclusion: The satisfaction with group members is negatively corelated with defensive impression management and with perceived loafing too. The entire arena of perceived loafing is all about psychology and analysis of team work. To judge individual activity and trace productivity simply based on assumptions is anything but a piece of cake. But human intuition cannot be taken for granted especially in team work and larger global work forces.

“Every enterprise is a learning and teaching institution. Training and development must be built into it on all levels, training and development that never stop.” – Peter Drucker

Extended periods of employee training and rigorous curriculum prepared to keep the employees aware of the workspace situation is one of the most common yet hectic procedures that any organization has to go through. But goes without saying, training the employees after their successful onboarding has to be one of the most significant steps taken from the company’s end since this is all about building work rapport and gel well with the candidates so that they feel at ease; they get to know the workspace better and the company to gets to deal with the nitty-gritty of the candidate profile, their communication skills, observational patterns, cognition level and social cues are drawn up accordingly. To get rid of the formal professional tension at the workplace, a time window of a few months is dedicated to bringing the candidates to a disciplined training module for which they are getting paid by the authority. Now, this might seem to be an expenditure incurred by the team but for employee retention for the long run and to avoid replacements in near future it is better to invest in getting the candidates especially the freshers, industry-ready so that they can be valuable assets and can contribute for the company’s growth.

Here are some reasons behind investment for successful employee training by companies:

Educating and edifying the candidates – It is of utmost importance to inject the right amount of knowledge into the candidates especially if they are freshers so that they get to know about the company goals, work procedures and might apply their strengths and work on their weaknesses accordingly. To impart knowledge and incorporate work ethics is something worth spending when it comes to training candidates after onboarding. The candidate must be aware of the dos’ and don’ts of the company so that further interactions, meetings, targets, deadlines, pitches, presentations, client dealings are hassle-free and uber smooth. Since Peter Drucker had rightly stated, “Every enterprise is a learning and teaching institution. Training and development must be built into it on all levels, training and development that never stop.”

Every candidate training session has to be a two-way communication so that the authority or the team leader or maybe the manager gets to know each candidate well and on the other hand the candidate to needs to muster enough information about the team and how it functions. Instead of unilinear communication, a balanced give and take are must be solicited so that candidates can shed their inhibitions and the company can utilize their employees to the fullest, at their optimum levels after judging, evaluating their resourcefulness. 

Professional mindset development – Since the company onboarding training is way too different from that of university curriculum modules, the employees get to taste the real world of the corporate which is more formal and more professional in that sense. And when candidates are getting paid along with this valuable set of training, they are sharpening their corporate skills while being financially inspired. The investment must be treated as a reward since onboarded employees try their level best to cope with the team members and deliver the best possible performance so that they are absorbed and retained by their respective companies for longer periods of time.

Keeping employees updated – With this corporate competition on the rise, the skyrocketing demand for employee training curriculum is absolutely crystal clear and has gone far beyond the mainstream since training has to have innovations to help the candidates flesh out better ideas for the company. To keep the employee updated regarding company stakeholders, company clients, market speculations, competitors, products and services and targets is a mandate and a necessity from the company’s end.

In accordance with Lorman, more than 70 percent of the working population especially the millennials feel the need of a solid onboarding training even if they are self taught. Companies with weak onboarding processes are twice as likely to experience turnover of employees. Leadership training statistics portray that almost half of the population of managers in the corporate world all across the globe who have been working for more than 10 years now have received less than 9 hours of on job training hence, their self-study was stressful and hectic enough. More than 60 percent human resources managers warrant a strong and potent job training and hence, this is anything but expenditure.

 “Employees cannot become more productive in every sense of the word unless are provided with continuous on-the-job training” – Gregory Balestrero.